benrobb

Step 1: Purchase iPad2 for $500

Step 2: Drop on tile floor to shatter screen

Step 2a: Sweep up shards of glass off the floor

Step 3: Call AppleCare and find out that it’s not covered under warranty since it was broken through “negligence”.

Step 4: Decide that Apple’s out of warranty repair option ($300) is too expensive to fix a device that costs $500 brand new.

Step 5: Purchase 3rd party touch screen digitizer replacement

Step 6: Spend your Saturday afternoon with a heat gun and a tiny plastic crowbar to prying out thousands of tiny shards of glass.

Step 7: Plug in new replacement screen

Step 8: Test new replacement screen and find out that only 30% of the screen is responsive to touch

Step 9: Recognize that you’re beyond your area of expertise

Step 10: Decide that maybe the $300 repair option might be your best remaining option

Step 11: Call AppleCare again and find out that the $300 repair option actually includes a replacement if they can’t fix it, and that an Apple Store will actually just swap you straight across for a new one, even though you already tried to fix it yourself

Step 12: Decide that the AppleStore is too far away and opt for the UPS shipping option

Step 13: Ship it back to Apple

Step 14: Get an email from Apple that says they’ve determined that they won’t actually fix it or replace it after all (no word about the $300 that you spent for them to fix it)

Step 15: Have a long and frustrating conversation with AppleCare and find out that they won’t actually replace or repair anything unless every shard of the original glass is still in its original place

Step 16: Wait for your $500 lump of junk to come from Apple since they generously ship the unfixed iPad back to you

And that is how you turn your iPad2 into a $500 lump of junk.

Tags: 2 cents, apple

This entry was posted on Wednesday, May 11th, 2011 at 9:31 am and is filed under Tech. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.